Customer Service

Dr. Reddy’s API Customer Service Team (CSC) plays a pivotal role in ensuring seamless operations and customer satisfaction. Acting as a strategic link between customers, business teams, and stakeholders, CSC ensures timely support through:

• Defined SLAs for fast query and sample turnaround.
• Cross-functional coordination across technical, commercial, and quality domains
• Region-specific engagement for tailored customer solutions

The team includes:

• Customer Service Specialists – managing order-to-cash processes
• Technical Experts – addressing quality and regulatory queries
• Program Managers – supporting specialized needs like particle engineering

True to our brand promise, CSC builds long-term partnerships, adding value throughout product development and commercialization.