Customer Service Excellence
Dr. Reddy’s API Customer Service Team (CSC) plays a pivotal role in ensuring seamless operations and customer satisfaction. Acting as a strategic link between customers, business teams, and stakeholders, CSC ensures timely support through:
- Defined SLAs for fast query and sample turnaround.
- Cross-functional coordination across technical, commercial, and quality domains
- Region-specific engagement for tailored customer solutions
The team includes:
- Customer Service Specialists – managing order-to-cash processes
- Technical Experts – addressing quality and regulatory queries
- Program Managers – supporting specialized needs like particle engineering
True to our brand promise, CSC builds long-term partnerships, adding value throughout product development and commercialization.
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Disclaimer
No information on this website, including any reference to any product or service constitutes an offer for sale or be construed as representing an offer for sale. Products protected under valid patents are not offered or supplied for commercial use. However, in certain cases, at Dr. Reddy's sole discretion, and subject to local legal requirement, the research quantities of such products may be offered for the purpose of regulatory submissions under Section 107A of the Indian Patent Act (Bolar exemption), wherever such regulatory exemptions exist. The buyers should make their independent evaluation of the product or service including, patent scenario in their respective markets and will be responsible for all patent related liabilities Dr. Reddy's disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.